FAQ
Shipping
What countries do you ship to?
What countries do you ship to?
We offer worldwide shipping! No matter where you are, you can enjoy our diverse range of products delivered right to your doorstep. Our goal is to bring Miix Max's quality products to customers across the globe.
How long will it take to receive my order?
How long will it take to receive my order?
Delivery times vary based on your location and the shipping method selected at checkout. Generally, you can expect your order to arrive within [insert estimated delivery time, e.g., 5-15 business days for international shipping]. Once your order has been shipped, you'll receive a tracking number to monitor its progress. Please note that during peak seasons or due to unforeseen circumstances, delivery times may be longer.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
My order
Can I make changes to my order after it has been placed?
Can I make changes to my order after it has been placed?
If you need to make changes to your order, please contact us as soon as possible. We’ll do our best to accommodate your request if the order has not yet been processed or shipped.
What should I do if I received a damaged or incorrect item?
What should I do if I received a damaged or incorrect item?
We’re sorry to hear that! Please contact our customer support team within 48 hours of receiving your order, and we’ll assist you in resolving the issue. Be sure to include your order number and any relevant photos of the item.
How do I track my order?
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website to track your shipment in real time. If you have any trouble tracking your order, feel free to reach out to our support team.
Can I cancel my order?
Can I cancel my order?
If you need to cancel your order before 24h of placing it, please contact us as soon as possible. If your order has not yet been processed or shipped, we can assist you with the cancellation. Once an order has shipped or processed, we cannot cancel it, but you can initiate a return once you receive the item.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. We will do our best to update your address if the order has not yet been processed or shipped.
Gift Card
Do you offer gift cards?
Do you offer gift cards?
Yes! We offer gift cards in various amounts. You can purchase them directly from our website. If you have any questions about using or redeeming a gift card, please contact our support team.
Can I get a refund for a gift card?
Can I get a refund for a gift card?
Unfortunately, gift cards are non-refundable and cannot be exchanged for cash. However, if you experience any issues with your gift card or have questions about its use, please contact our customer support team for assistance.